A Northern California family who was scammed out of thousands of dollars, and whose bank left them to deal with the fallout, was reimbursed following a KCRA 3 Investigation.
“We were shocked because we really didn’t feel like it was going to happen,” Doug Henry said.
In the previous interview with Henry, they went into detail about how he and his wife used the payment app Zelle to pay for their daughter’s para-equestrian training equipment.
Henry said a scammer called his wife and said they were a representative from US Bank. The number on the caller ID showed up as US Bank, as well.
After the scammers said there was a problem with a recent transaction, they asked Doug’s wife for their personal information in order to stop the fraud and put the money back into their account.
There was no fraud, which means Henry and his wife were scammed out of $3,500. After speaking with both Zelle and US Bank, he said he was told that there was nothing they could do, and his claims were denied.